Delivery Information

COVID-19 Amendments:

We currently cannot bring furniture into your house. We provide contactless delivery to your door. For health reasons, we cannot remove old furniture or dispose of your existing mattresses. We cannot accept returns of upholstered furniture once it has been removed from its packaging for any length of time. We cannot assemble furniture at your house.

We endeavor to deliver your furniture order as soon as possible. Once everything is in stock to complete your order, we will contact you to schedule your delivery. If there are items out-of-stock, we will give you an estimated delivery date, based on the information from our suppliers. Occasionally, these dates are inaccurate. If delays occur, we will inform you immediately and rearrange your delivery.

On the day of delivery, our staff will give you an approximate time for delivery, and will call again roughly 30 minutes before they arrive. We cannot be held responsible for delays caused by traffic or extra time spent on previous deliveries that day. We will keep you informed of any such delays.

Once your items are loaded for delivery on a specific agreed date, you are obliged to be available to receive the items. There is a €30 handling charge for items which cannot be delivered. If you know you cannot receive your order on the agreed date, please let us know at least 24 hours beforehand, to avoid this extra charge.

Please ensure there are no obstructions within your house to where your goods are being placed. Our delivery staff will not be held responsible for any damage caused to objects in your house while bringing items into specific rooms. We appreciate clear access to the front of your house to save walking long distances with heavy furniture. And finally, please check the item’s dimensions and be sure it will fit into your desired location, as well as fitting through doors and hallways to get there. Please note, while we do our best to ensure measurements are accurate on our website, we cannot guarantee that a design hasn’t been slightly changed by the manufacturer without our knowledge. Please double check with a member of staff if measurements are a ‘tight fit’ or if you are unsure. Should an item not fit when we get there, you are not entitled to a refund; a credit note will be issued less the delivery cost.

Delivery charges

We offer free delivery within Co. Wexford. Deliveries outside this area are subject to a delivery charge based on your location. Contact a member of staff to calculate your delivery rate.

Placement within your home

Unfortunately, during COVID-19 restrictions, our delivery staff may not enter your home. Goods will be delivered to your door.

Assembly

Unfortunately, during COVID-19 restrictions, we cannot provide an assembly service within your home. Certain small items may be assembled before delivery. For smaller items, a €10 assembly fee may be charged.

Removal of old furniture

Unfortunately, during COVID-19 restrictions, we cannot provide this service.

Storage

If you don’t need the furniture that you are ordering for an extended period of time, let us know at the time of ordering. Our storage space is limited, but we can delay ordering certain items until closer to when they are needed. Once a full order is in stock with us, we can hold it for up to 2 weeks only.

Couriers

Alternative modes of delivery can be arranged. We can send smaller orders by post or courier to speed up the process. For larger orders going over longer distances we recommend using a transport company. However, there will be extra handling of your items so we cannot guarantee items that are taken by transport company. They will have their own insurance policies in the event of damage in transport.

Collection

We are more than happy to make your order available for collection. Once your items are in stock, we will contact you and we can arrange a suitable time for collection.

Returns Information

COVID-19 Amendments:

Please note; we cannot accept returns of upholstered furniture once it has been removed from its packaging for any length of time, unless there is a manufacturing flaw in the item. Arrangements can be made if this is the case but it may take slightly longer than usual.

Damaged items

On the off-chance that your items have been damaged by us in transit, please email us at sales@lowneys.ie within 3 days of receiving your goods. Include your order/invoice number and photo’s of the damage. If you notice a problem shortly after we have delivered it, contact us immediately on 053 9159841 as we may be able to resolve the issue straight away.

Faulty items

Similarly, if an item becomes faulty within 1 year of delivery, email sales@lowneys.ie with your order/invoice number and photo’s and a description of the issue. We may send a technician to assess the problem and repair it, where possible. If the fault is not repairable we will replace the item. As ranges change occasionally, the same item may not still be available. If this occurs you will be asked to select an alternative item to replace yours with.

Bespoke orders

Certain items can be tailored to your own specifications (ie; a chosen fabric or off-spec measurements to suit your room). If you wish to return a bespoke item of furniture, please speak to a member of management. We may issue a credit note based on the resale value, if the product is deemed saleable.

Change of Mind

You are not entitled to a refund for a ‘change-of-mind’ or if an item does not fit where you had planned. However, we know mistakes can happen. Please contact a member of management if this has occurred and we can discuss options.

Online Regulations

Online orders can be returned under the ‘Distance Selling Regulations’. If you have ordered an item online you get a 14 day cooling off period from the date the order arrives. During this time you can decide to return the item for a full refund. You MUST inform us within 14 days of receiving your goods and you then have 14 days to return the item to us. You are responsible for the cost of returning the item and it must arrive to us in ‘as new’ condition, undamaged and in it’s original packaging. You will need to send a copy of your receipt for the item. The item must not have been used, assembled or installed in any way. If the item is not returned in ‘as new’ condition, you may receive a reduced refund relating to the depreciated re-sale value of the item. We can arrange to collect the item but there would be a service charge based on the distance travelled. For hygiene reasons, mattresses and mattress toppers cannot be returned once the original packaging has been opened, unless faulty. Bespoke or tailor-made orders may be returned in exceptional circumstances.

Ex-display, end-of-line and clearance items are sold-as-seen and cannot be returned, exchanged or refunded unless they are deemed ‘unfit for purpose’. As a reputable company, this is highly unlikely to be the case. If you are purchasing one of these items, we strongly recommend you visit the store and examine the items yourself to ensure you are happy with them.

Refunds

In the event that you are being issued with a refund, please allow up to 14 days for funds to show in your account. Refunds must go to the same card used to make the purchase. We do not offer cash refunds.